I'm Ashley, a passionate (feral?) CX lady. I'm building resources for people in user operations to help them find jobs & develop their careers. Your contributions help me do that!
Aug 20, 2025
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7 min read
A meandering conversation with Mercer Smith about building teams and preserving our humanity in the AI era.
Deep Dive
+1
Aug 13, 2025
A look at the overcomplicated systems we work in.
Phone Screen
+3
Jul 18, 2025
6 min read
A chat with Nicole St. Germain about the future of Customer Success and navigating the job market.
May 20, 2025
3 min read
Something different. And hopefully deeper.
